While emergency repairs have been completed, our Hadley Branch remains closed as we work with the town to ensure adequate water pressure and safe, usable facilities. We are hopeful the branch will reopen by the end of this week. All other branches remain open as usual. You can access your accounts anytime through online and mobile banking. Thank you for your patience and understanding.
Newsletter 2025 V2 Article - Introducing UMassFive Cares
With the launch of our refreshed mission statement to start 2025, we also felt it was time to better define our internal Core Values. We’re excited to introduce our new organizational Core Values as UMassFive CARES, refreshing our SMART Core Values.
What are Core Values and why are they important?
- Core Values define us—they exist to summarize our principles.
- Core Values guide us—they serve as a compass and direct us to stay on track.
- Core Values attract us—they provide potential employees and members with a snapshot of what we care most about, and if there’s alignment between their priorities and ours.
What does CARES stand for?
- Commitment
We provide our community with exceptional resources and support. - Advocacy
We empower members through education and by proactively offering financial solutions. - Responsibility
We foster a culture of respect and accountability in all our interactions. - Empathy
We actively listen to ensure personalized and compassionate service. - Synergy
We use teamwork to achieve common goals.